Terms of Use

Acceptance of Terms

By accessing or using Logibee’s services, you agree to be bound by these Terms of Use (“Terms”). If you do not have authority to bind your employer or entity, or if you do not agree to these Terms, do not use Logibee.

These Terms govern access to the Logibee websites and domains, including *.logibee.net, *.logibee.in, *.logibee.ai, *.logibee.io, *.logibee.co, and *.logibee.org (collectively, the “Website”), and all products and services offered by ConnectSys Pvt Ltd under the Logibee brand.

Logibee may modify, update, or replace these Terms at any time at its sole discretion, including without prior individual notice. The current version will be published on the Website. Your continued use after changes constitutes acceptance. If you do not agree to updated Terms, you must stop using the services. You are responsible for reviewing these Terms periodically.

Account Registration & Eligibility

You must provide accurate, complete, and current information to create and maintain an account. You are responsible for all activity occurring under your login credentials and must keep credentials secure.

Logibee may suspend or terminate access for suspected unauthorized use, fraudulent activity, or violation of these Terms, at its discretion and subject to applicable law.

Licensing, Access & Use Restrictions

Logibee grants you a limited, non-transferable, non-exclusive, revocable license to access and use its software-as-a-service platform solely for your internal business operations, subject to these Terms and any applicable order form.

Except as expressly permitted, you may not reverse engineer, decompile, copy, modify, resell, sublicense, redistribute, or create derivative works from Logibee software or services. You must not interfere with service operation, circumvent security controls, or attempt unauthorized access to Logibee systems or data.

Fees, Billing & Payment

Subscription fees and payment terms are specified in your order form, statement of work, or account dashboard. Unless otherwise agreed in writing, invoices are due per the agreed schedule, typically Net 10 days from invoice date.

Unpaid invoices beyond fifteen (15) days may incur late fees at prevailing rates. Logibee may suspend service for overdue accounts after fifteen (15) days from invoice date and may terminate for continued non-payment beyond thirty (30) days. Data may be deleted following termination in accordance with the data retention policy. Reactivation after suspension may require payment of the full outstanding balance plus applicable fees.

Logibee may present payment due and overdue notifications within the platform interface, including banners, pop-ups, or dashboard alerts. You agree to receive such in-platform billing reminders.

Intellectual Property

Logibee and its licensors own all rights, title, and interest in the Logibee platform, software, documentation, branding, and related intellectual property. No ownership transfer occurs under these Terms.

You may not use Logibee trademarks, logos, branding, or service marks without prior written permission.

User Content & Customer Data

You retain ownership of data, content, and materials you upload or submit to Logibee (“Customer Data”). You grant Logibee a limited license to use, host, process, display, and transmit Customer Data solely as necessary to provide, secure, maintain, and improve the services.

You represent that Customer Data does not infringe third-party rights or violate applicable law. You are responsible for obtaining necessary consents and permissions for Customer Data processed through Logibee.

Acceptable Use

You must not misuse the services for illegal, abusive, harmful, or disruptive activities. Prohibited conduct includes spamming, hacking, unauthorized scraping, distributing malware, interfering with service security, or using the services in violation of applicable law.

Logibee may suspend or terminate accounts for material violations of this Acceptable Use policy, subject to applicable contractual terms and law.

Data Protection & Privacy

Logibee maintains appropriate technical and organizational measures to protect data, as described in the Logibee Privacy Policy, which is incorporated by reference into these Terms.

Customers are responsible for compliance with data protection laws applicable to their operations and use of Customer Data, including GDPR, HIPAA, or local equivalents, where relevant to their business.

Discovery Session / Demo Requests

When you submit a Logibee Discovery Session request, demo inquiry, or similar lead form on the Website, you authorize Logibee to contact you regarding your request using the contact details you provide, including by email, phone, SMS, or messaging applications where permitted by law.

Information submitted through the Discovery Session form is processed to evaluate your operational context, schedule conversations, and provide relevant sales or advisory communications. Processing is described in the Privacy Policy.

Submitting a Discovery Session request does not create a binding contract for services. Any commercial relationship remains subject to separate agreement and order documentation.

API Integrations

Logibee grants customers a limited, non-exclusive right to use Logibee APIs as documented, solely for integration with approved systems and for internal business purposes, subject to documentation, usage limits, and security requirements.

Customers must not use APIs to access, copy, or store data except as permitted and must implement reasonable security controls to protect API keys, credentials, and integrated data.

Logibee is not liable for failures or downtime arising from third-party integrations. Logibee may modify, suspend, or deprecate APIs with reasonable notice where practicable. Prohibited uses include scraping, reverse engineering, unauthorized competitive analysis, and circumvention of access controls.

Support & Service Levels

Support is available through channels specified in your plan or agreement. Response targets depend on issue severity and subscription tier. Critical issues are typically acknowledged within four (4) business hours, with commercially reasonable efforts toward resolution.

Logibee targets approximately ninety-five percent (95%) uptime excluding scheduled maintenance and events outside Logibee’s reasonable control. Service credits, if applicable under your agreement, may be the sole remedy for significant platform outages. Support excludes third-party systems, customer-side misconfigurations, and misuse.

Suspension & Termination

Logibee may suspend or terminate access for non-payment, material breach, illegal activity, or security risk, with notice where required and practicable. You may terminate in accordance with your agreement.

Unless otherwise stated in your order form, prepaid fees are non-refundable after termination. Upon termination, Customer Data may remain accessible for up to thirty (30) days, subject to payment of outstanding fees. After that period, Logibee may permanently delete Customer Data. You are responsible for exporting or backing up Customer Data before deletion, subject to payment obligations.

Confidentiality

Each party must maintain the confidentiality of the other party’s proprietary or business-sensitive information disclosed in connection with the services, except as required by law or as necessary to perform obligations under these Terms or a related agreement.

Limitation of Liability

LOGIBEE PROVIDES SERVICES “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOGIBEE’S CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO LOGIBEE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

LOGIBEE DISCLAIMS LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification

You agree to defend, indemnify, and hold harmless Logibee, ConnectSys Pvt Ltd, its affiliates, officers, directors, employees, and agents from third-party claims, damages, losses, and expenses arising from your breach of these Terms, misuse of the services, violation of law, or infringement arising from Customer Data or your use of the services.

Force Majeure

Logibee is not liable for failure or delay in performance due to events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, internet or utility failures, or third-party service interruptions.

Cross-Border Data Processing

Customer Data may be stored and processed in India, Saudi Arabia, or other regions where Logibee or its subprocessors operate. Logibee uses appropriate safeguards for cross-border transfers, including standard contractual clauses where required.

Customers must ensure lawful transfer and processing requirements in their jurisdictions are met. Logibee will provide reasonable assistance with documentation and notify customers of material hosting changes affecting regulated data where required by agreement or law.

Communications Consent

By using Logibee’s services, you consent to receive communications from Logibee, its affiliates, authorized representatives, or service providers regarding service delivery, account management, billing, support, product updates, and lawful business communications related to your use of Logibee.

This consent applies even if you are registered on do-not-call or do-not-disturb registries where permitted by applicable law for service-related and requested communications. Marketing communications are subject to applicable opt-out rights described in the Privacy Policy.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Disputes arising out of or relating to these Terms shall be resolved by binding arbitration in Bengaluru (Bangalore), Karnataka, India, unless another location is mutually agreed in writing. Each party waives class or representative actions to the extent permitted by law.

Amendments & Severability

Logibee may update these Terms as described in Section 1. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver of the right to enforce it later.